In today’s restaurant industry, digital solutions like online ordering platforms have revolutionized how customers place orders. Yet, despite these advancements, phone orders remain a significant channel for many diners. Recent studies reveal that 42% of customers still prefer calling in their orders, surpassing those who use aggregator apps, standing at just 17%. This statistic highlights the enduring relevance of phone orders and underscores the need for restaurants to optimize this service for improved efficiency and customer satisfaction.
Why Do Diners Still Prefer Phone Orders?
The preference for phone orders stems from several factors. Many customers value the personal interaction they receive when calling in their orders. It allows for immediate clarification, customized requests, and reassurance that their needs are being understood. Furthermore, some diners find navigating online menus cumbersome or lack access to reliable internet.
However, for restaurants, managing phone orders can be challenging. Missed calls, long hold times, and the need for staff to multitask between phone orders and in-person services can lead to inefficiencies. These challenges highlight the importance of implementing modern solutions to streamline phone order management while retaining the personal touch that diners appreciate.
Introducing StrideQ: The Future of Phone Order Management
StrideQ is a cutting-edge system designed to address the challenges associated with traditional phone orders. By automating the process, StrideQ ensures that no call goes unanswered, turning missed opportunities into guaranteed revenue. This innovative platform integrates seamlessly with existing phone systems and combines the convenience of automation with the personal touch customers expect.
How Does StrideQ Work?
StrideQ’s technology is straightforward yet highly effective:
- Automatic Call Answering: When customers call, StrideQ answers and guides them through a user-friendly system to place their orders.
- Order Digitization: The platform converts verbal orders into digital ones, reducing errors and ensuring seamless communication with the kitchen.
- AI Assistance: For catering or complex orders, StrideQ’s AI bot assists customers with specific inquiries or large-scale orders.
With a setup time of just 20 minutes, StrideQ is ready to enhance operations without disrupting existing workflows.
Key Benefits of StrideQ
- Maximizing Revenue Opportunities
One of the most significant benefits of StrideQ is its ability to capture missed calls, which account for a substantial loss in potential revenue for many restaurants. By ensuring that every call results in an order, restaurants can see revenue increases of 10–20%. - Enhanced Operational Efficiency
Managing phone orders manually often requires additional staff and results in inefficiencies during peak hours. StrideQ reduces the need for dedicated staff to handle calls, saving up to two hours daily and cutting labor costs by 20–30%. - Improved Customer Satisfaction
With no more missed calls or long hold times, customers experience faster, more efficient service. This leads to higher satisfaction levels, fostering loyalty and encouraging repeat business.
The Future of Phone Orders with StrideQ
While online ordering systems are growing in popularity, the continued reliance on phone orders demonstrates the need for balanced solutions. StrideQ bridges the gap between traditional phone systems and modern technology, offering an innovative approach that benefits both restaurants and customers.
The system also provides analytics, enabling restaurants to gain insights into customer preferences and ordering patterns. These insights help businesses adapt their strategies and improve their services further.
StrideQ: A Game-Changer for Restaurants
By adopting StrideQ, restaurants can optimize their operations, enhance customer experiences, and boost profitability. This platform not only addresses the operational challenges of phone orders but also empowers restaurants to provide a seamless, modernized ordering experience.
Conclusion
In a world where digital solutions dominate, phone orders remain a cornerstone of the restaurant industry. For businesses looking to capitalize on this trend while minimizing operational burdens, StrideQ offers the perfect solution. Combining automation, efficiency, and a personalized touch, StrideQ ensures that restaurants stay competitive and cater to their customers’ needs effectively.
To learn more about how StrideQ can revolutionize your restaurant’s phone order system, visit StrideQ’s website.